What’s the estimated delivery time, and how is it calculated?
Estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
Issues with print or embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
Or you can go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our tracking page.
The page adapts to the fields you’ve added, so fill in all of them or just one. It’s up to you! Customers can also subscribe to our email notifications to receive live updates about their shipments.
When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us at support@moulinsmart.com, and we’ll do our best to help you.
